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1 Message

Fri, Apr 26, 2019 2:43 AM

Samsung Galaxy S8 not updating

I have a Samsung Galaxy S8 and the operating system is android, it has not yet updated to the latest update ( at the time) pie. My model number is SM-G95OU, what do I have to do to get it updated?

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ATTHelp

Community Support

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132.7K Messages

a year ago

Hi @TheJohnJackson,

 

Thank you for contacting us! We'd love to help you update your device. Please view our page to learn about updating the software of a phone or device. It provides methods on how to acquire the update, and why you may run into issues. This includes making sure you have an AT&T branded phone, and being on the network in the U.S.

 

Lastly, visit our Device Support page for specific instructions for your device. Follow the instructions beneath the Update & verify software section. Let us know if this helps!

 

Collin, AT&T Community Specialist

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Contributor

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2 Messages

a year ago

@

@ATTKevin I hope you can help me.

My S8 is in the exact same position as the OP. My S8 is AT&T branded and I am on AT&T networks. I've had it for a 1 year and 5 months with no updates at all. My baseband version ends in AQJC and the Android Security Patch Level is October 1, 2017. Every time I run the software update in settings it says I'm up to date. It's very frustrating. I've followed all suggestions on the Support page and have been redirected here. I did reply to another topic with a similar issue about 6 month, with no reply. I would like to update my phone! I see there's been like a dozen updates since mine.

Brand User
ATTHelp

Community Support

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132.7K Messages

a year ago

Hi @Dmit317,

 

Thank you for reaching out to us! We'd love to help. What troubleshooting options have you tried so far? Have you tried a factory reset for your device? We encourage you to Backup & Restore your device with Google. After you do this, perform the factory reset. It will be listed under section 4 on the page. After the reset, use the Backup from Google to restore your device. Afterwards, try to update your device.

 

Any additional information you can provide for us will also go a long way. Please let us know if this helps. Thank you!

 

Collin, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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