Troubleshoot your device issues
seadade12's profile

Contributor

 • 

3 Messages

Thu, Dec 20, 2018 1:01 AM

Samsung Galaxy S7 Active Updating Issue

I have a Samsung Galaxy S7 Active which is currently on Android version 7.0 and Baseband version G891AUCS2BRA7 (February 5, 2018 release).

 

As per https://www.att.com/devicehowto/tutorial.html#!/stepbystep/id/stepbystep_KM1136420?make=Samsung&model=SamsungG891A, the most current version is Android version 8.0 and Baseband version G891AUCS4CRK1 (November 30, 2018 release).

 

When I go to Settings>Software Update, it says "Current software is up to date."

 

I went into Recover Boot and did the Wipe/Clear Cache Partition, but this did not fix/change anything. 

 

For reference, I purchased the phone in the U.S. directly from an AT&T store, but I am currently living in Brazil. My AT&T cellphone account is frozen until I return to the States, so I only use the phone with wifi down here. I do have a U.S. VPN, and I have tried updating the phone with and without the VPN connected.

 

Any assistance would be greatly appreciated. Thank you.

GLIMMERMAN76

ACE - Expert

 • 

23.4K Messages

4年前

@seadade12

 

you will have to wait till you return to the USA to update.  ATT only updates phone on active att accounts connect to a ATT tower here in the USA.

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.