Announcements
Ace Back to School with AT&T's A+ deals!
saotome82's profile

Contributor

 • 

1 Message

Wed, Jul 13, 2016 11:27 PM

Samsung Galaxy s7 active is not water resistant !!

had this phone for a while and just to test out the water resistant by running the phone through cold water for screen cleaning for about a min. now the screen just goes black.  I have this phone under warrenty but I feels like ive been tricked advertise saying this phone can  take a picture under water and all that. is there anything i can do other than fork out 200 dollars to the insurance?  

Responses

pgrey

ACE - Master

 • 

3.5K Messages

5 y ago

I'd contact Samsung directly, you'll probably have better luck.

If you search for your subject, in the forums, you'll find some interesting pointers regarding this phone/issue, including one with a Consumer Reports link.

This should give you a starting point, for a discussion with Samsung Warranty.

 

*If this (or another post in this thread) fixes your problem/issue, please mark it as solved, and I'll tag it, to make it easier for others to find the answer(s). Thanks.

Busternutt

Professor

 • 

3.2K Messages

5 y ago

It's pretty clear from other threads that if the phone's water sensor is tripped, ATT wants nothing to do with it. You will have to deal directly with Samssung.

Get started

Ask a question
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.