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Amandalina69's profile

Contributor

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2 Messages

Tue, Jun 2, 2015 5:06 PM

Samsung Galaxy S4 after Lollipop upgrade -- can not receive incoming calls

Hi... my phone was upgraded to the new Android 5.0.1 Lollipop version a little over a week ago, and since then, I can not receive incoming calls -- they are routed directly to voice mail.  I verified that I don't have any call forwarding in place.  I can't be the only one, right?  What is the time table for a fix to this Android release?  From what I've read, it's been frought with problems!

 

Thanks,

--Mandy

Community Support

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15.2K Messages

7 y前

Hey there @Amandalina69

 

I’m sorry to hear that you have not been receiving any incoming calls. I’d be happy to help! Can you please send me a private message by Clicking Here and include the following information?

 

  • Full name
  • Email address
  • Cell number

 

Thanks!

Charise

 

Contributor

 • 

2 Messages

7 y前

Well, my incoming calls just started working again.  Nothing that I updated to the best of my knowledge... something must have changed behind the scenes.  Thank you anyway for the offer to help.

 

--Mandy

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