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1 Message

Fri, Oct 26, 2018 10:06 AM


Hi all

I have a note 5 which was on AT&T. I am in the UK and i'm stuck on 6.0.1 marshmallow. Each time i press for updates, it says that they are up to date. The phone is baseband version N920AUCS4CPK1.

I have contacted Samsung and EE my UK provider. No joy with either.

Am i stuck with marshmallow?



Accepted Solution

Official Solution


ACE - Sage


77K Messages

2 years ago


AT&T phones are updated only while connected to the AT&T network.  That requires you be in the USA using an AT&T SIM card.  


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Brand User

Community Support


128.1K Messages

2 years ago

Hello, @joebuy720,


Updates are put forth by your cellular provider. You would need to talk to them for the software update.


Have a great week!


James, AT&T Community Specialist

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