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1 Message

Fri, Oct 26, 2018 10:06 AM


Hi all

I have a note 5 which was on AT&T. I am in the UK and i'm stuck on 6.0.1 marshmallow. Each time i press for updates, it says that they are up to date. The phone is baseband version N920AUCS4CPK1.

I have contacted Samsung and EE my UK provider. No joy with either.

Am i stuck with marshmallow?



Accepted Solution

Official Solution


ACE - Sage


76.3K Messages

2 years ago


AT&T phones are updated only while connected to the AT&T network.  That requires you be in the USA using an AT&T SIM card.  


🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Brand User

Community Support


123.8K Messages

2 years ago

Hello, @joebuy720,


Updates are put forth by your cellular provider. You would need to talk to them for the software update.


Have a great week!


James, AT&T Community Specialist

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