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Contributor

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1 Message

Fri, Oct 26, 2018 10:06 AM

SAMSUNG GALAXY NOTE 5

Hi all

I have a note 5 which was on AT&T. I am in the UK and i'm stuck on 6.0.1 marshmallow. Each time i press for updates, it says that they are up to date. The phone is baseband version N920AUCS4CPK1.

I have contacted Samsung and EE my UK provider. No joy with either.

Am i stuck with marshmallow?

 

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Accepted Solution

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lizdance40

ACE - Sage

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72.1K Messages

a year ago

@joebuy712

AT&T phones are updated only while connected to the AT&T network.  That requires you be in the USA using an AT&T SIM card.  

 

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Administrator

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112.9K Messages

a year ago

Hello, @joebuy720,

 

Updates are put forth by your cellular provider. You would need to talk to them for the software update.

 

Have a great week!

 

James, AT&T Community Specialist

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