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1 Message

Fri, Oct 26, 2018 10:06 AM

SAMSUNG GALAXY NOTE 5

Hi all

I have a note 5 which was on AT&T. I am in the UK and i'm stuck on 6.0.1 marshmallow. Each time i press for updates, it says that they are up to date. The phone is baseband version N920AUCS4CPK1.

I have contacted Samsung and EE my UK provider. No joy with either.

Am i stuck with marshmallow?

 

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lizdance40

ACE - Sage

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77K Messages

2 years ago

@joebuy712

AT&T phones are updated only while connected to the AT&T network.  That requires you be in the USA using an AT&T SIM card.  

 

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Brand User
ATTHelp

Community Support

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127.6K Messages

2 years ago

Hello, @joebuy720,

 

Updates are put forth by your cellular provider. You would need to talk to them for the software update.

 

Have a great week!

 

James, AT&T Community Specialist

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