New Member
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2 Messages
Same group list on different phones creating different group calls?
So, seven of us have this app and have all created a group with the same seven members, but we've each created the group on our individual phones. When we each key up the group chat, it sometimes tells the members they've missed an alert from a different group. But it's the same group of PTT phone numbers on each group list/phone. Is there a way to fix this? I hope it makes sense.
ATTHelp
Community Support
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210.4K Messages
2 months ago
Hello, Bderig! Thanks for reaching out to us about your concerns with your group chat. We want to help!
To get started, we need a little more information. Please tell us what app you are using this group chat on.
We are standing by ready to assist!
TT, AT&T Community Specialist
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Bderig
New Member
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2 Messages
2 months ago
It’s the AT&T EPPT app on an Android phone.
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ATTHelp
Community Support
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210.4K Messages
2 months ago
Thank you for that information.
Have you tried reinstalling the app on the devices that are getting the notifications of a missed alert from other groups?
If you haven't, try to reinstall the app. Also, you can reset your network setting on the device. To do this, go to Settings > General management > Reset > Reset network settings.
Also, check out this link for device support!
We also want to provide this support article for AT&T Enhanced Push-To-Talk Service!
Let us know if this helps!
TT, AT&T Community Specialist
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