Contributor
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1 Message
S8+ will not carrier unlock
I have an art galaxy s8+ i purchased from a third party outright.
I requested a carrier unlock code from att and was approved.
When I input the code on the carrier unlock prompt it tells me my unlock code is invalid .
I requested the unlock code a second time just to ensure I had the correct code . The request was approved once again and the exact same unlock code was provided so I am assuming the code is correct .
I have tried using a different sim as well as accessing the unlock prompt directly using the phone dialer. It continually tells me that my unlock code is not correct.
I have verified that the imie number matches exactly on my unlock request.
What is my next coarse of action?
ATTHelp
Community Support
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221.1K Messages
5 years ago
Hello @Greenbastard,
We understand the frustration of being unable to unlock your device.
We see that you have confirmed that the IMEI of your device and the one you entered in your request match.
I am sending you a private message (PM) to help. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from us and reply to my message with your specific account details.
Cleveland, AT&T Community Specialist
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