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Contributor

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2 Messages

Fri, Jun 7, 2019 1:51 AM

S8 Plus phone is not updating

My phone is not currently activated to At&t. It doesn't let me download the Android Pie update. My phone is currently running Android 7.0 and doesn't update. Whenever I click check for updates, it shows that the current software is up to date. Is there anyway to update my phone?

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GLIMMERMAN76

ACE - Expert

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18.9K Messages

8 months ago


@joeldf wrote:

You say it's not activated on AT&T.  Is it an AT&T branded phone?  If so, it has to have an active AT&T SIM with service to get the updates from AT&T.

 

Otherwise, you'll have to find alternative methods that aren't allowed to be described here on this forum.

 

@GLIMMERMAN76  might share a few search hints, though 😉

 


If you google the updates you will find them... BUT remember to backup your phone as it will WIPE it clean.  ATT officially only updates phones for customers.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
spoom2

ACE - Master

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5.8K Messages

8 months ago

Moving to wireless.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
joeldf

ACE - Guru

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447 Messages

8 months ago

You say it's not activated on AT&T.  Is it an AT&T branded phone?  If so, it has to have an active AT&T SIM with service to get the updates from AT&T.

 

Otherwise, you'll have to find alternative methods that aren't allowed to be described here on this forum.

 

@GLIMMERMAN76  might share a few search hints, though 😉

 

- Joel
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

8 months ago

I did it a different way. I got an Att sim card that was activated and put into the phone. It did the trick.