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Contributor

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1 Message

Sun, May 15, 2016 6:56 PM

S6 active overheats

Overheating of my AT&T S6 Active is this a problem

Responses

Contributor

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1 Message

5 years ago

My cell phone overheats.zGets real hot. Why?
What should be donePlease reply immediately.

Thank you
ATTMobilityCare

Community Support

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15.2K Messages

5 years ago

Hello @Nora623 and @Cmp0211940

 

First of all, thank you both for being valued AT&T customers!

 

I’m sorry to hear that you are having issues with your Samsung Galaxy S6 overheating. I’m happy to help!

 

We have a fantastic tutorial that will help resolve this. Please go to our Device How-To  site, select the make and model of your phone, and then click Power & Battery and check Battery overheats.

 

You will then have access to the AT&T troubleshoot and resolve tool that will walk you through successfully resolving your issue.

 

if you are still having battery issues, please send us a Private Message so we can contact you directly.

 

If this helps, please mark this post as solved.

 

Tim, Community Specialist

AT&T Customer Care

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Contributor

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1 Message

5 years ago

I have a similar problem like this. It started almost 48 hours ago out of the blue. My phone couldn't keep a charge for more than 5 hours, it was overheating, my mobile data was nonexistent (I can still use WiFi luckily), I could not send or receive texts/calls (if I was able to get any text out it was hours later or not at all). I have not downloaded any new apps in the last couple days, my airplane mode is not on, I have not dropped it or spilled anything on it, my sim card is intact and fine, it can't even charge the battery while I use it now, if I want to charge it, i need to turn it off. I thought maybe I needed to update and my phone just didn't alert me. So I checked and updated, and still couldn't send texts or calls. The places where I've tried using my phone are not in a basement or an area that isn't covered by at&t (my home, my work, and other places I frequent). I really, really do not want to factory reset my phone, I've tried seeing what troubleshooting I can do. Is there any explanation for this sudden change in my phone? Is there a solution?

Contributor

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2 Messages

4 years ago

Have you heard anything regarding this? My wife and I both have S6 Actives and have been having the same issue the last couple months.  OUr phone is still under warranty so they are sending replacement phones but I don't think it will fix the issue.  When I purchased the phone back in Decemeber it worked great up intil what I believe was an adroid software update.  I've been through 2 factory resets on my phone and 1 on my wife's and the issue still appears.  The symptoms are terrible data and cell service and as a result, the battery overheats and drains very quickly.

Contributor

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2 Messages

4 years ago

Looks like the exploding battery issue is on more devices than the S7 including the s6 Active.

 

http://abcnews.go.com/US/samsung-responds-questions-battery-problems-devices/story?id=42105902

 

 

 

Contributor

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2 Messages

4 years ago

My S6 Active is same....No data and cell service, the battery overheats and drains quickly...

Contributor

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2 Messages

4 years ago

Hi, did you find any solution to the overheating of your galaxy s6 active? The same thing happens to my Galaxy S6 active..

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