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Sun, May 15, 2016 6:56 PM
5 years ago
Hello @Nora623 and @Cmp0211940
First of all, thank you both for being valued AT&T customers!
I’m sorry to hear that you are having issues with your Samsung Galaxy S6 overheating. I’m happy to help!
We have a fantastic tutorial that will help resolve this. Please go to our Device How-To site, select the make and model of your phone, and then click Power & Battery and check Battery overheats.
You will then have access to the AT&T troubleshoot and resolve tool that will walk you through successfully resolving your issue.
if you are still having battery issues, please send us a Private Message so we can contact you directly.
If this helps, please mark this post as solved.
Tim, Community Specialist
AT&T Customer CareNeed help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.For additional support, please visit us at our AT&T services hub.Follow us on: Twitter @ATTHelp and @DIRECTVService
4 years ago
Have you heard anything regarding this? My wife and I both have S6 Actives and have been having the same issue the last couple months. OUr phone is still under warranty so they are sending replacement phones but I don't think it will fix the issue. When I purchased the phone back in Decemeber it worked great up intil what I believe was an adroid software update. I've been through 2 factory resets on my phone and 1 on my wife's and the issue still appears. The symptoms are terrible data and cell service and as a result, the battery overheats and drains very quickly.
Looks like the exploding battery issue is on more devices than the S7 including the s6 Active.
My S6 Active is same....No data and cell service, the battery overheats and drains quickly...
Hi, did you find any solution to the overheating of your galaxy s6 active? The same thing happens to my Galaxy S6 active..
How can we improve?
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