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AAPLA1's profile
AAPLA1
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Tutor

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6 Messages

Tue, Feb 10, 2015 3:09 AM

S5 constantly getting 'Check Battery Cover' message after 4.4.4 update

Ever since I was updated to 4.4.4 everytime I unlock my phone to use it after being idle for about 5 minutes I get the 'Check Battery Cover' pop-up message. I use to only get this message after I restarted my phone, but now I get it everytime.

 

Anyone else having this issue? Any way to turn this off? Extremely annoying.

Community Support

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15.2K Messages

7 y ago

Hello! @AAPLA1 Thanks for posting your concerns.

 

Sorry to hear you are getting the message to check the battery cover. I would recommend pulling the back and battery while the phone is on. Wait for about 1-2 minutes, then place the battery in and ensure the back cover is on correctly.

 

 

Hope this helps!

Charise

AAPLA1

Tutor

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6 Messages

7 y ago

I followed your instructions exactly, but unfortunately it has not resolved the problem. I am still getting the ‘Check Battery Cover’ message when unlocking my phone.

jestep_97

Tutor

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11 Messages

7 y ago

I have the same issue here, only started after the 4.4.4. update

jestep_97

Tutor

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11 Messages

7 y ago

And no the battery cover is not lose

Contributor

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2 Messages

7 y ago

Can confirm. The same is happening to me and started after the update. I am using the Samsung S-view wireless charging caseplate. Checked and re-checked it, even cleaned the contacts and still get the message after phone has been idle for a few minutes. Extremely annoying.
AAPLA1

Tutor

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6 Messages

7 y ago

Although I'm not using the S-view version I do have the Samsung wireless charing caseplate. Wonder if it has something to do with that? Although I assumed the message was just a simple reminder and not that the phone had sensors to detect if the caseplate was loose or not. Either way I agree this has been extremely annoying. Does it almost everytime I unlock my phone.

 

AT&T, any updates on this issue?

Contributor

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1 Message

7 y ago

I do not have the charging back plate, but I do have the Sview cover and I can confirm this is happening immediately following the 4.4.4 update. I have tried the advice above without success. Thankfully I'm within all grace periods on my phone and contract, so unless there is a timely response from AT&T, I will be gladly returning the phone and cancelling the plan.

Contributor

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1 Message

7 y ago

Same problem here. I'm also using the wireless charging cover. 😞
jonna0812

Teacher

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20 Messages

7 y ago

It turns out to be a sdcard issue for Samsung s5 and other galaxy phones. So please try the following steps and see the problem is solved: (1) turn off your phone (2) remove the back cover (3) pull off the sdcard from the slot (4) put back cover on and make sure it well sealed (5) turn on your phone. At this point, if the battery cover message only shows once as expected at booting up, it means your sdcard is malfunctioning, and you need buy a new one. Good luck.
AAPLA1

Tutor

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6 Messages

7 y ago

I am not using an SD card, so unfortunately that fix/issue doesn't apply to me.

cwatnik

Tutor

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5 Messages

7 y ago

Yes!  Same problem here after updating to 4.4.4.

 

I am using the wireless charging cover.  I can try with the normal cover, but I don't think it will help, because AFAIK there are no sensors to check whether or not the cover is attached properly.  The messages are purely software driven (normally the software generates the message after the phone has been powered on from being completely off).

 

I have tried removing my SD card and it didn't help.

 

I don't seem to get the message every time, but often enough to be annoying.  And what's worse, is once I dismiss it once by touching the screen, it generally pops up again immediately.

jestep_97

Tutor

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11 Messages

7 y ago

Just to put to bed the idea you need a new  SD card. I replaced my SD card with a SAMSUNG PRO 64GB and I still am seeing the message. Can we now get this fixed???

cwatnik

Tutor

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5 Messages

7 y ago

I switched to my standard cover yesterday morning.  I got the check battery cover message once since then.  So maybe there is some dependency on the charging cover with this message.  Was there sufficient testing done with charging covers and this update?

AAPLA1

Tutor

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6 Messages

7 y ago

Any updates on this? This is still happening.
Anonymous

New Member

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25.7K Messages

7 y ago

I found this on your issue but could not post the link as it describes how to fix the problem with rooting.

How to Disable Those Annoying "Water Damage" Popup Reminders on Your Galaxy S5

One of the coolest features of the Galaxy S5 is its IP67 certification. This means that the S5 is internally impenetrable to dust and can be submerged in water for thirty minutes at a depth of one meter. It's definitely a handy feature for folks who've lost a phone to a toilet in the past.

In order to absolve itself of responsibility in situations where the user didn't follow instructions, Samsung has integrated a set of popup messages into the S5's firmware. These popups, which show on startup and after you've disconnected your charging cable, inform you that you should check the back cover or the charging port to ensure that they are secure.


Sprint and Verizon variants of the Galaxy S5 offer the user an option to no longer show the message after it's been relayed a few times, but AT&T and T-Mobile models do not include this opt-out. If you're tired of seeing these messages like I am—or if you've removed your charging port cover and no longer care about the IP67 rating—there's a way around this nuisance.

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