New Member
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2 Messages
S10 still on Android 9 and Aug 2019 Security Patch
I've have reached out to At&t 4 times and each time they have "pushed" an update directly to my phone. I have not received any of those. I have tried using safe mode, Smart Switch, and the SIM card from other line on my account and still my phone shows that my current software is up to date. Last I spoke with At&t they informed me to reach out to Samsung. Samsung gave me the smart switch option and said if that doesn't work then I need to talk with At&t.... for real what else can I do?
ATTHelp
Community Support
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231.3K Messages
4 years ago
Hello @Vjhardesty82,
We'd be more than happy to assist you with updating the software for your wireless device. You can follow the steps at this link to Learn how to update the software for your Samsung Galaxy S10. If you still cannot update the software after following the steps at the link that we've provided, you can use our Troubleshoot & Resolve Tool to fix software update issues. Simply select your device and the issue, then follow the steps to find a solution. Please keep in mind that some updates are rolled out slowly and not all devices will get them at the same time. We also recommend reviewing our forums article at the following link to make sure that your cell phone meets all of the Software update requirements listed. Let us know if this helps.
Sean, AT&T Community Specialist
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Lilybell2
ACE - Professor
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2.2K Messages
4 years ago
I suggest you take your phone to a Samsung Center located inside participating uBreakiFix locations and ask them to flash the update for you. That's worked for others.
Be sure to backup your data first.
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