Returned 2 Cell Phones to Return Center
I sent back 2 cell phones (The new 5G A71 phones) because internet never worked on the 5G towers and pages took over 2 minutes to load when the internet did work. I returned both phones back via the prepaid labels in the boxes I received 2 weeks ago but still haven't heard from at&t.
Both of the phones were received on Sept. 11, 2020 via the Pitney Bowes website at the return center in Fort Worth, TX. Have both tracking numbers to confirm. I never got a refund for sales taxes on both phones or any acknowledgment the phones were received.
I need help please.