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The Samsung Galaxy S24
B

New Member

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58 Messages

Sunday, June 26th, 2022 11:59 AM

Return Policy

Yeah let me say this about yall return policy, how come it states that if a phone be bought by phone from AT&T, it can be return to any AT&T retail store during the return and exchange period, as I went to 2 AT&T retail stores yesterday to try and return that phone and no luck in either of the stores, and they are retail stores, authorized retailer, the 1st store I dang it went to, the lady said she could not do no return in it as the guy was not in there that handles the returns and exchanges as she was the only one in there at the time helping customers, but she was asking me when did I get it, how long have I had it, and I told her, and once she said I could not do the return in there, up and left I did so fast, sure did, then the 2nd store I went to I had to go an whopping 60 to 70 miles just to get to it, when I walk in, I told the man I wanna return this phone I had in my hand right, he got it from me and the packing slip as well, then he needed my ID so I gave it to him to scan into the system to see that I am the account holder of that phone I wanted to return, then he went to telling me about the restock fee of the phone and all that, man he come back to me with no good news, unfortunately I cannot let it be returned in store, I am gonna have to take it back where it came from, I told him it was bought over the phone then he said oh ok, and then gonna say I need to call customer service over phone and tell them that I wanna return the phone, and I told him I have a return shipping label to return it, the reason I wanted to return it in store is because I am within the return policy, as this Tuesday will be the 14 day return period of it, he said they will still then accept it after the 14 day return policy as long as it be a couple days after that day and not more than a couple of days, and I will get my refund back off of it and not have to pay a restocking fee when sending it back via mail option, the phone was bought over the phone on June 14th right, and 28th of June will be the 14 day return policy of it, well I call customer service yesterday and told them that I tried to return the phone back by going to a retail store to do it but no luck at either of the 2 I went at, I feel like AT&T is false advertising about returning a phone in a store as it was bought over the phone and no retail stores wanna accept it as an in store return, something is not right in that picture to me the way I see it, why does AT&T say that a phone that was bought over the phone by AT&T can be return to any retail store during the return period and knowing that is a big lie of having that in fine print on the page, I am so over it with AT&T of in store return policy to a retailer when the phone is bought over the phone from AT&T, just for that my number is gonna be ported from AT&T while the phone is gonna still be returned via mail by tomorrow morning as the box is sealed up with the phone in it and the packing slip and the return shipping label as well, and when AT&T receives it, they better be happy and satisfied of that, I can't take it with AT&T anymore since I did not have any luck with returning the device in one of the 2 retail stores I went to yesterday, why advertise about an in store return then when phone is bought over phone from AT&T huh, someone explain that to me, and the phone is an Samsung Galaxy A13 5G

How do I return my device?

If your device was purchased at an AT&T retail store, you may return it to any AT&T retail store during the return and exchange period. Restocking and other fees may apply, see the return by device section above.

If you bought your device online at att.com or by phone from AT&T, you can return the device back to any AT&T retail store during the return and exchange period, or contact us to request a return shipping label. When mailing back your return, be sure to keep your tracking number.  We have provided a step-by-step checklist to help you return above

Accepted Solution

Official Solution

ACE - Sage

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117.6K Messages

2 years ago

At&t authorized retail store are not AT&T corporate stores. 

If you purchased from an authorized retailer you must return to that exact same authorized retail store because it is independently owned and operated.

Phones purchased from att.com, or AT&T corporate stores can be returned or exchange through AT&T corporate stores assuming they have a replacement phone.

Because your buyer's remorse Expires on Tuesday. You must package up the phone carefully, with all original material and packing.  I found must be factory reset, and in original condition.  It must be brought to the post office, handed in at the counter, no later than Monday. It must be postmarked on Monday or it will not be accepted by AT&T

It is likely you will be charged for the phone and charges will not be refunded until the phone is received which can take a couple of weeks.

New Member

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58 Messages

2 years ago

@formerlyknownas Oh it is packaged up and ready to be shipped off tomorrow morning to post office, no doubt, it is packaged good, all is in there, phone, the box it came in, charger cord, instructions, packing slip, etc, It will be in original condition, no doubt, the return shipping label is taped on box ready to send off in the morning when I go to post office in the morning, I got it took care of, it is factory reset, find my Android is off on it, not on, wow as I am hearing an authorized retailer is not an corporate store, my my my, the phone was not purchased from no retail, it was purchased over the phone on June 14th

ACE - Expert

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23.9K Messages

2 years ago

@blove40 

If you purchased the phone online or over the phone that is ATT those can be returned to ATT corp store only or shipped back.

New Member

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58 Messages

2 years ago

@GLIMMERMAN76  WHat is the dang difference of retailer and corporate, you got me confused here, I do not understand a word you are saying, AT&T is up to no good at retailer stores of not wanting to Accept it just if it is a dang AT&T phone cause that dang fine print online under return policy sure states that if an AT&T phone was purchased over phone by AT&T that it can be returned to any retailer store of AT&T and it does not point out that it has to be a dang corporate store, AT&T up to no good for not wanting to accept it at an dang retailer, and my dang number has been ported just for that to either T-Mobile, Straight Talk, Total Wireless, Sprint, or Verizon, one of those wireless carriers has my number as it is ported from dang AT&T since no retailer wanna honor my return and I meant it, AT&T is false advertising anyhow about returning an phone purchased over phone to an retailer

  • How do I return my device?

    If your device was purchased at an AT&T retail store, you may return it to any AT&T retail store during the return and exchange period. Restocking and other fees may apply, see the return by device section above.

    If you bought your device online at att.com or by phone from AT&T, you can return the device back to any AT&T retail store during the return and exchange period, or contact us to request a return shipping label. When mailing back your return, be sure to keep your tracking number.  We have provided a step-by-step checklist to help you return above.

New Member

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58 Messages

2 years ago

@formerlyknownas 

What is the dang difference of retailer and corporate, you got me confused here, I do not understand a word you are saying, AT&T is up to no good at retailer stores of not wanting to Accept it just if it is a dang AT&T phone cause that dang fine print online under return policy sure states that if an AT&T phone was purchased over phone by AT&T that it can be returned to any retailer store of AT&T and it does not point out that it has to be a dang corporate store, AT&T up to no good for not wanting to accept it at an dang retailer, and my dang number has been ported just for that to either T-Mobile, Straight Talk, Total Wireless, Sprint, or Verizon, one of those wireless carriers has my number as it is ported from dang AT&T since no retailer wanna honor my return and I meant it, AT&T is false advertising anyhow about returning an phone purchased over phone to an retailer

  • How do I return my device?

    If your device was purchased at an AT&T retail store, you may return it to any AT&T retail store during the return and exchange period. Restocking and other fees may apply, see the return by device section above.

    If you bought your device online at att.com or by phone from AT&T, you can return the device back to any AT&T retail store during the return and exchange period, or contact us to request a return shipping label. When mailing back your return, be sure to keep your tracking number.  We have provided a step-by-step checklist to help you return above.

ACE - Sage

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117.6K Messages

2 years ago

@blove40What is the dang difference of retailer and corporate,

Corporate stores are at&t owned. 

Authorized retailers are not.  They are independently owned and operated.  They say authorized retailer somewhere on the store front. 

New Member

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58 Messages

2 years ago

@formerlyknownas  I know that as I went to those that say authorized retailer who will not accept a return but get this why in the fine print does it say that a return can be made at an retailer store, I don't get that as it does not say dang corporate store in that fine print, let me give up AT&T then by porting/transferring my number to a different carrier just for that, I know about authorized retailer as my very own eyes seen it at store I went to and no luck of returning phone there so therefore it had to be sent back in mail as the option

New Member

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58 Messages

2 years ago

@GLIMMERMAN76

  • How do I return my device?

    If your device was purchased at an AT&T retail store, you may return it to any AT&T retail store during the return and exchange period. Restocking and other fees may apply, see the return by device section above.

    If you bought your device online at att.com or by phone from AT&T, you can return the device back to any AT&T retail store during the return and exchange period, or contact us to request a return shipping label. When mailing back your return, be sure to keep your tracking number.  We have provided a step-by-step checklist to help you return above.

New Member

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58 Messages

2 years ago

@GLIMMERMAN76

What is the dang difference of retailer and corporate, you got me confused here, I do not understand a word you are saying, AT&T is up to no good at retailer stores of not wanting to Accept it just if it is a dang AT&T phone cause that dang fine print online under return policy sure states that if an AT&T phone was purchased over phone by AT&T that it can be returned to any retailer store of AT&T and it does not point out that it has to be a dang corporate store, AT&T up to no good for not wanting to accept it at an dang retailer, and my dang number has been ported just for that to either T-Mobile, Straight Talk, Total Wireless, Sprint, or Verizon, one of those wireless carriers has my number as it is ported from dang AT&T since no retailer wanna honor my return and I meant it, AT&T is false advertising anyhow about returning an phone purchased over phone to an retailer

Former Employee

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32.9K Messages

2 years ago

How many times and post are you going to post the same dang statement and ask the same dang question?

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