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The Samsung Galaxy Z Flip4
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New Member

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3 Messages

Sat, Aug 7, 2021 3:02 PM

Request Shipping Label for ATT Next upgrade

I upgraded my phone through ATT Next upgrade, had my new device ordered online but picked up in store. I am now trying to return my old device and am told the store cannot accept the phone AND they cannot print me a shipping label. Can someone help direct as to exactly how I am supposed to return my old device now?

Accepted Solution

Official Solution

ATTHelp

Community Support

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203.9K Messages

1 year ago

We can help you with that, @Sydels!

 

It's possible to request shipping supplies for your eligible trade-in device by following these instructions:

  • Go to AT&T Trade-in Program >  Ask for Help > Request shipping materials, or use the online chat support.
  • Call the Support Line: 888.445.6005
    •  Hours of operation: Monday - Friday, 7am – 7pm CST.

We hope this info helps. Let us know how this works for you!

 

Lar, AT&T Community Specialist

New Member

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1 Message

10 months ago

I have same issue. Looking for shipping label. 

New Member

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5 Messages

2 months ago

Hey @Sydels

were you able to find a solution to this? I am facing the same problem and have no idea what to do. 

New Member

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3 Messages

2 months ago

@Mrinalini after going in-person to a store I was able to get them to show me the email to which they sent me shipping label to print off. It had been delivered to the wrong email address, but after seeing where it was sent I was able to print the label and return the old phone with no issues. It was pulling teeth to get the email address however, so good luck!

New Member

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5 Messages

2 months ago

Thank you! The person at the store sent me back saying he can’t do it. I will try the customer service rep again and confirm they have the right address. Do you remember if you spoke to a normal customer service rep or was it someone from the trade in team? The trade in team says they don’t event have my device registered for a trade in. Maybe I need to sort that detail out first. It’s always been a nightmare dealing with ATT, I keep going around in circles

New Member

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3 Messages

2 months ago

I'm pretty sure it was a normal rep? It was just one of the employees who come up to help when you walk in the store. And I just explained to them my issue and I walked them through the problem and then had to provide ID and proof of account and then they were able to tell me the address 

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