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Contributor

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1 Message

Wed, Feb 13, 2019 7:44 AM

Receiving Text Messages

Numerous people from all different types of phones and accounts are texting me and I'm not receiving none of the text messages

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Brand User
ATTHelp

Community Support

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127K Messages

a year ago

Hi @Deeem427,

 

Thanks for reaching out to us! Allow us to help. As far as these text messages go, how long have you been experiencing a problem with receiving them? Are you able to text others, and are you experiencing any other problems with your cellular service? 

 

You can also try our Troubleshoot & Resolve tool to get started. Select the brand and make of your device to begin. Afterwards, select Messaging underneath Service/network issues. Follow these steps to see if it helps with your issue. We look forward to hearing back from you!

 

Collin, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

a year ago

I'm having the same issue and the troubleshooting tool is not helping. It has been happening for at least a week shortly after the recent system update

Contributor

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1 Message

a year ago

I have had my phone 8 days  I had an iPhone before. I am not getti g responses from some I text. I also am not receiving text from others. 

Contributor

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2 Messages

10 months ago

@Jtp233I started having the same issues after an update & it has been ongoing for over a month.  I've talked to several AT&T tech support people. They all say do the same things, which are things that do not work

Contributor

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1 Message

8 months ago

We are a dental office who uses a software to send out appointment reminder texts. Hundreds of our patients who use AT&T are not receiving our texts. We've spent hours with tech support of this software and they've narrowed it down to Idaho AT&T customers.  They used to receive our texts several months ago. So this is very overwhelming as most rely on our text reminders. This is a problem. 

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