The Samsung Galaxy S24
balkie's profile

Tutor

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37 Messages

Wednesday, February 23rd, 2022 2:22 PM

RCS not working for all people since getting S22

Since getting my new S22, RCS no longer works with my wife.  We are both on AT&T branded Samsung phones and using Google Messages.  We both have chat features enabled.  The only difference is that mine says it's "powered by AT&T" while hers says "powered by Jibe Mobile".  Does AT&T's RCS seriously not interact with Jibe Mobile RCS?  Furthermore, why wouldn't there be consistency within AT&T on this?  They are both AT&T phones purchased through AT&T and used on the AT&T network.

Tutor

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37 Messages

2 years ago

Can someone from AT&T comment on this? 

@ATTHelp 

(edited)

New Member

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6 Messages

2 years ago

I've been on the phone with tech support on this issue for 2 days. I have tried clearing cache on messages, and carrier services. sideloaded google messages beta most recent apk, side loaded 2/18 carrier services apk, network reset, and even tried a hard reset again. Still no resolution on getting RCS to work at all. I always get back to connected but no RCS.  This is definitely something going on with either AT&T server or carrier services app not handling the att support server. @ATTLiz @attsupport  someone needs to jump in on this it is definitely going to be a major issue moving forward for most and of course carrier unlocked phones are now on backorder until april smh. not making this mistake again buying a locked version of a phone

New Member

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11 Messages

2 years ago

Small update, I'm able to use chat features with my wife, who upgraded to an S22 plus the same time I did. I still have no chat features with anyone else. I downloaded the beta Messages app from the app store, my wife still has the latest official release.

I'll update if anything else has changed.

New Member

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1 Message

2 years ago

I'm having the same issue with my Samsung GS22. AT&T couldn't provide me with any assistance yesterday nor could Samsung. I tried clearing my cache and data. I even did a factory reset and still can't get the Android Messages features to work despite it saying I'm connected. I had zero issues on my GS10! They really need to fix this problem and soon. 

Tutor

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37 Messages

2 years ago

Samsung is saying it's an AT&T problem. 

Tutor

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37 Messages

2 years ago

Finished a chat with AT&T support and supposedly a fix should be issued within 24-48 hours

Tutor

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37 Messages

2 years ago

Now I just found this.  It's a bit concerning.

1Advanced Messaging: Both sender & recipient(s) must be AT&T postpaid wireless customers with Advanced Messaging-capable devices utilizing the most recent device software, are turned on and must be within AT&T’s owned & operated domestic coverage area. Advanced Messaging is not compatible with certain rate plans.

https://www.att.com/features/advanced-messaging/

New Member

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4 Messages

2 years ago

Why would they limit this feature to at&t users only? It's like limiting iMessage to at&t only which would be ridiculous.  Incredibly disappointing if true. 

Community Support

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231.2K Messages

2 years ago

Hello ljluna92, we have an answer for you.

 

RCS interoperability is currently available between AT&T and T-Mobile RCS enabled devices for 1:1 chat only. RCS interoperability with other carriers is currently planned to be available to customers by mid-2022. Fun fact: Advanced Messaging from AT&T is currently interoperable with Cricket, leveraging several AT&T RCS network elements.

 

If you have any further questions or concerns.

 

Thank you for visiting the community Forums!

 

Carlton, AT&T Community Specialist 

Tutor

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37 Messages

2 years ago

@ATTHelp you just cut off support without notice between existing AT&T customers with AT&T purchased devices.  I can't do RCS chat with anyone I that i used to be able to besides those with a new Galaxy S22.  

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