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Tue, Dec 25, 2018 5:26 PM

quick memo+ capturing screen by itself!

LG, G6, android 8.0.0, Sprint.

Quick memo+:

From time to time I'll open my phone and a notification is up telling me that Quick memo+ is "capturing screen" through Capture+.

 

I don't initiate it. i don't even have the app open. why is it randomly capturing screens? Just another privacy robbing ploy?

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ATTHelp

Community Support

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136.3K Messages

2 years ago

Hello @gtsaat,

 

We're happy to help! You can disable the app to prevent it from launching on its own. Here's how to do that: Go to Settings > General Tab > Apps > QuickMemo > Disable. If you do not have this option, please try restarting the device.

 

If the issue continues, a factory reset would be the final solution. This does wipe your phone completely; however, it should clear up this software error. Please be sure to complete the Backup process prior to completing a factory reset if it is warranted! 

 

Instructions on how to complete a Backup can be found on our Device Support page. Select your make and model > Tutorials > Backup & Restore

 

Let us know if you have any further questions!

 

Bobbie, AT&T Community Specialist

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