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pocketdrummer's profile

Teacher

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9 Messages

Tue, Dec 23, 2014 5:59 PM

Pure Edition Moto X (2nd Gen) LTE support

Even though the Pure Edition Moto X (2nd Gen) supports LTE, the IMEI number is NOT recognized when I go to the BYOP page. This is a problem, because I cannot reliably use LTE on my new Moto X even though I was using it just fine on my 1st Gen Moto X. Furthermore, none of the agents I spoke with are familiar with this problem and the only fix I've seen elsewhere involves fooling AT&T's network into thinking you have a different phone.

 

This is unacceptable!

 

AT&T needs to communicate with Motorola and make sure AT&T customers aren't punished for choosing the phone they desire. Motorola has released a software update enabling the bands that AT&T requires for LTE. Now the ball is in AT&T's court.

GLIMMERMAN76

ACE - Expert

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22.4K Messages

7 y ago

you should just have them use the imei on the old phone.  I never give them my imei for that reason.

Teacher

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9 Messages

7 y ago

I originally used the SIM card from my old phone that worked, but LTE was
broken locally and I had NO data when I went to another city.
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