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Thatguyinthecorner's profile

Contributor

 • 

1 Message

Mon, May 26, 2014 4:01 PM

Puk code is locked (Please contact customer service)

So, being the fool that I am, I was messing around with my security settings (Set up SIM card lock).

 

This happened:

 

http://imgur.com/IAMhPRj

 

http://imgur.com/rmqVwHM

 

For the PUK code, I used up all my tries to get it right. 

 

Does this mean that I have to get my SIM replaced or is there a way I can fix it by myself?

 

Help me out, guys, I'm totally lost.

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Official Solution

dmapr

ACE - Expert

 • 

6.4K Messages

8年前


@Thatguyinthecorner wrote:

So, being the fool that I am, I was messing around with my security settings (Set up SIM card lock).

 

This happened:

 

http://imgur.com/IAMhPRj

 

http://imgur.com/rmqVwHM

 

For the PUK code, I used up all my tries to get it right. 

 

Does this mean that I have to get my SIM replaced or is there a way I can fix it by myself?

 

Help me out, guys, I'm totally lost.


Unfortunately, you do need a new SIM. The old one is toast, even CS can't do anything with it. They'll give you a new one most likely for free at any corporate store.

Accepted Solution

Official Solution

davidbk

Administrator

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443 Messages

7年前

Learn how to get the PIN Unlock Key (PUK) code to unlock your SIM card on your Wireless device or on your GoPhone device.

Tutor

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7 Messages

8年前

You can go to myATT. The puk can be found under unlock my device section. The puk can be sent to an active number in the account.

Contributor

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1 Message

8年前

Same thing happened to me, messing around, my new iphon 6 plus would not connect to 'data services', so i messed around with the SIM and it ended up locking the phone!.. I contacted customer support and talked to VICKY RICE, what a god end, she walked me through the Process, gave me my PUK and everything is working fine!! THANKS VICKY!!

neo979

Scholar

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98 Messages

8年前

A PIN is a security code you choose yourself.

 

If you lock up your phone by entering incorrect PINs, your carrier can give you a Pin Unlock Key; a PUK is a number that only the carrier knows.

 

If you try to guess the PUK too many times, then your SIM self destructs and you need a new one.

 

So those of you suggesting the OP should get the PUK from AT&T - that is what he/she should have done, but it sounds like it is too late now.

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