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beanthedodger's profile

Contributor

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3 Messages

Thu, Sep 13, 2018 1:30 AM

Problems with sending texts from Pixel 2XL on Wireless?

I'm trying to solve a problem. I have a Pixel 2XL and sometimes when I send iPhone users a text they don't receive it. Likewise, I sometimes don't receive theirs. It doesn't happen all the time. I have spent months on tech support with AT&T, Apple and Google and nobody can solve my problem. Google sent me a brand new phone as a last resort and it didn't solve the problem. Then my wife got a Pixel 2XL and it happened to her, too.

I'm starting to wonder if this has only happened when I've been on wireless at the house. I have ATT Fiber and use the 5268AC Router. I have other problems with this router dropping my Ecobee thermostat and my Brother printer. I'm starting to pay more attention to where I am when this happens, but while I'm monitoring I'm wondering if anyone else has experienced this and if so, how to solve it?

ATTHelp

Community Support

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204.2K Messages

4 years ago

Hello @beanthedodger,

 

To fully assist with this issue further, we will need to look over your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.

I look forward to your response and the opportunity to help you!

 

James C., AT&T Community Specialist

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