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2 Messages

Mon, Aug 10, 2020 2:34 PM

problem with voicemail

Just switched from Verizon to ATT. The phone is an LG G8 ThinQ. The Verizon voicemail app is still on the phone. The only way to get to voicemail is dial 1, then put in a code. I want to be able to just hit the voicemail icon on the dialer screen. Anybody know how to fix this? Thanks. 

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ATTHelp

Community Support

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133K Messages

a month ago

Hello, @russbransford,

 

Thank you for reaching out. Did you set up voicemail fresh when coming over to AT&T? Try this:

 

  1. Select the Phone app.
  2. Select the Dial tab, then select the Visual Voicemail icon.
  3. Select Begin setup.
  4. Follow the prompts, then select Finish.

Let us know if this did the trick.

 

James, AT&T Community Specialist

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New Member

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2 Messages

a month ago

The LG G8 will not do the visual voice mail. It says "not supported" or something to that effect. Any other ideas? 

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