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The Samsung Galaxy S24
Pablo85's profile

New Member

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3 Messages

Thursday, April 20th, 2023 10:45 PM

Problem unlocking surface duo 1 from at&t network

I requested an unlock code a while back, I gt it today and followed the steps to unluck my device. but after I enter the code and hit onluck it says it was unsuccessfull. I've made sure to enter the code correctly and still nothing. What else can I do to unlock my device?

Official Solution

Community Support

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232.1K Messages

1 year ago

Hi Pablo85, we're here to help unlock your device. 

 

Your device would have to meet the following unlock eligibility requirements:

  • Is an AT&T phone or device and isn’t active on another AT&T account.
  • Was paid in full when you bought it (not on an installment plan). You won’t have to wait 60 days to unlock it.
  • Has a paid-off installment plan.
    • Paid through your monthly bill: Submit your unlock request at the start of your next bill period.
    • Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. Learn how pay off your installment plan.
  • Doesn’t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post. 
  • Hasn’t been reported as lost, stolen, or involved with fraud.
  • Is an AT&T PREPAID phone that has had paid service for at least six months.

If a phone is purchased from a non-AT&T authorized dealer or sites like eBay, AT&T may be unable to unlock the device. Before purchasing the device, make sure the seller performs the unlock request.

 

In some instances, you will have to contact the seller to perform the request. If the device was purchased by another provider, they should have online resources to unlock the device.

 

Please keep in mind you must be within the U.S. to unlock the device.

 

Let us know if this helps. Reach back out to us if you have any other questions.

 

Jeff, AT&T Community Specialist

New Member

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3 Messages

1 year ago

So I can't unlock it from outside the U. S.?

Community Support

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232.1K Messages

1 year ago

Hello Pablo85, we're here to further help you with your unlock device inquiries.

 

We want to get you into a Direct Message to review further. Check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

Jeff, AT&T Community Specialist

New Member

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3 Messages

1 year ago

I missed the window for the DM you sent me, still need hep unlocking my device, could you open up another chat?

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