Tutor
•
4 Messages
Prepaid plan firmware updates
Will AT&T branded Samsung S8 Actives that are on a prepaid plan get firmware updates? I have an unlocked AT&T phone that is still on Android 7.0 and does not get any updates. My friend has the exact phone and his OS is Android 8.0 so I know updates are available. Just wondering how I can get updates. Samsung was no help, Smart Switch or the call center.
Accepted Solution
Official Solution
Cghunter
Tutor
•
4 Messages
5 years ago
Ahh, I had to clear the cache on the software update app which must have cleared the "Current software is up to date" and then I tried to grab an OTA update again and the software update started. I cleared any app that I thought might be related to software updates so I'm not sure if this was the app that actually got it going but hey it's updating 🙂
0
formerlyknownas
ACE - Sage
•
117.1K Messages
5 years ago
Yes.
0
0
PhillipStone06
Mentor
•
81 Messages
5 years ago
plan and phone it receives any and all updates. Even being that your phone
is prepaid and Android it should receive any updates? Is your phone through
At&t? Being that its unlocked?
0
0
Cghunter
Tutor
•
4 Messages
5 years ago
Yes it is an AT&T branded Samsung S8 Active. It is unlocked and I have previously used it on Cricket Wireless. I have never gotten any OTA updates. I now have an activated AT&T prepaid sim card in my phone but if I check for an update it says it is up to date. I know this is not true since my friend has the same phone and has Oreo (8.0) on his phone.
0
0
Cghunter
Tutor
•
4 Messages
5 years ago
I thought so too but it has not.
0
0