Troubleshoot your device issues
Tristancain's profile



1 Message

Sun, Dec 17, 2017 7:00 PM

Possible sim issues? has stopped, how do I fix this? It pops up every 20 seconds...


Community Support


194.9K Messages


Hi @Tristancain,

I am sorry you are having this issue with your phone. I am glad to check into this for you!

I completely understand how important it is for your phone to work properly at all times. The first thing I am going to suggest with this issue is our Troubleshoot & Resolve Tool. Once you have opened the link, please select your make and model of device, next please select apps and follow the troubleshooting steps from there . If you continue to have issues after this, you will need to perform a factory reset on your device. Let me know if you have any questions!

Have a great rest of your day!

Geovanni, AT&T Community Specialist

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