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Wed, Jun 24, 2020 8:52 PM

Pixel 3XL Visual Voicemail/ Voicemail errors

Hi there, 

I've had the same at&t number for 10 years now, but just recently switched from my iphone 7 to a Pixel 3aXl phone. I never had issues accessing my voicemail until now.

Here is the break down of how the errors started: 

1. Tried to access my voicemail by dialing/holding 1 on the keypad and was asked for a pin. I never set up a pin for this number so I was confused. Went through My at&t to reset my voicemail pin then tried again. 

2. Now when I try to call my voicemail, I get the following message "I'm sorry but the person you called has a voice mailbox that has not been set up yet, Goodbye" then immediately disconnects the call- there are no further prompts about setting up the voice mail. Very confusing, as its clear the voicemail was set up previously since I needed to put in a passcode for it...

3. Tried installing the visual voicemail app instead through the google play store and got this error message: "Hmm something isn't right We didn't receive the notification required to continue your at&t visual voicemail setup" 


everything I read points me back in a loop to one of these options..hoping to get this resolved so I don't need to chuck my phone out a window soon.



ACE - Expert


20.1K Messages

a month ago

Did you call ATT and tell them you no longer have a iPhone?

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