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New Member

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1 Message

Thu, Jul 9, 2020 9:51 PM

Picture and video messaging lg stylo 5

My husband and I can not send pictures or video messages on our new LG Stylo 5+ phones. We checked our setting and the mobile data is on. We restarted our phones several times. We even tried over Wi-Fi. All it does is say waiting and will never ever send. Please advise us on how to fix this annoying issue.

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Brand User
ATTHelp

Community Support

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128.4K Messages

a month ago

Hello @

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Brand User
ATTHelp

Community Support

 • 

128.4K Messages

a month ago

Hello @Melissa0011,

 

We'd be more than happy to take a closer look into why you're unable to send MMS text messages on your new cell phones.

 

Have you already made sure that you have Advanced Messaging enabled in your cell phone's messaging settings?

 

If it's turned on and you are messaging another device with the most recent version of Advanced Messaging (2019) from AT&T, you can share files up to 100MB, get read receipts, and see when someone is replying.

 

However, if Advanced Messaging is turned off you'll only be able to share files up to 1 MB.

 

We hope this helps and look forward to hearing back from you soon.

 

Sean, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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