The Samsung Galaxy S24
ItsJackieYo's profile



2 Messages

Saturday, February 3rd, 2018 8:42 AM

Phone upgrade, do I activate a new SIM card?

I'm switching phones from an alcatel AT&T prepaid Go phone to a Moto E 2nd generation phone AT&T prepaid Go phone. Do I use the same sim card or activate the new one? I have the AT&T prepaid go phone. And would like to keep the same phone number.

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Official Solution

ACE - Expert


6.6K Messages

6 years ago

If the SIM cards are the same size it's easier to just move the old one into the new phone. If it doesn't match and you don't want to cut it/deal with adapters you can activate the new one but I would recommend doing it at a corporate store to ensure that it switches your existing account to it. I haven't activated a prepaid device in ages and don't know if the current online activation system allows you to specify that you're activating a replacement and not a new service.

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