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Z

New Member

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1 Message

Fri, Jul 3, 2020 11:20 PM

phone stuck on mobile transfer after a factory reset

i factory reset my phone and now it wont let me skip the mobile transfer i tried installing it on another phone and transferring pictures to see if it would let me skip but it wont

 

i am useing the huawei h1611 

 

 

Responses

Brand User
ATTHelp

Community Support

 • 

128.1K Messages

a month ago

Hello @zombieking207,

 

We'd be more than happy to take a closer look into this issue that you're experiencing with your cell phone.

 

When you see that it's stuck, what do you mean exactly?

 

You'll need to follow the steps at this link to properly complete the Device Setup after doing a factory reset.

 

At which specific step from that link are you experiencing this issue and what are you seeing on your end?

 

Also, please provide us with a picture/screenshot of this issue, so we that we can investigate this further.

 

We look forward to hearing back from you soon.

 

Sean, AT&T Community Specialist

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