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landsharkx64's profile

Contributor

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1 Message

Thu, Aug 10, 2017 2:20 AM

Phone Screen won't turn back on after going to sleep

I bought my phone, a ZTE Blade Spark, 4 days ago, and yesterday the screen randomly went dark. I haven't dropped it. There's no damage to it at all and I haven't spilled anything on it. I assumed it was just my phone going to sleep. I tried to wake it up and the buttons at the bottom light up but the screen does not, so I cannot access my phone. If I hold down the power button and make the phone restart, the screen does light up and I can get into my phone and everything else works fine, but as soon as it goes to sleep again I can't get back in. I need to restart my phone anytime I want to use it. 

ATTHelp

Community Support

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172.1K Messages

4 y ago

Hello @landsharkx64,


Welcome to the Community Forums! Getting a new phone should be an exciting, fun time of discovery, I am sorry to hear you are having issues.  I would be happy to help.


As long as the phone does not have any water of physical damage, and was purchased from AT&T you can exchange the phone within 14 days of purchase.  If you purchased the device from another source, please check their return/exchange policy. 


If it has been past the 14 days there is a 1 year warranty on the device.  Please use this helpful article to learn more about the warranty, make sure to pick Wireless or Prepaid for the appropriate information.  I hope this information helps, and please have a fantastic rest of your day!


Jessica, AT&T Community Specialist

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