phone requires password to open and shut off

Hello @kuzma882557,

We'd like to help you get into your phone.

With more details, we'll be able to assist you to the best of our ability:

• What messages are you receiving that requires the password?
• What type of phone do you own?
• Also, what are you trying to do with your phone?

Please let us know.

Jonye, AT&T Community Specialist

I need to open and close phone but now it requires a password to do these simple things i have a samsung S10 All i get is that as soon as I try to open the phone it asks for a password never had one in seven or eight years

Hello @kuzma882557,

Thank you for replying back.

Try resetting your password on your device.

Use the link to guide you on how to reset your device.

Let us know if this helps.

Jonye, AT&T Community Specialist