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Noaicamille's profile

Contributor

 • 

2 Messages

Fri, Oct 18, 2019 6:23 PM

Phone Messages

I have an Android and i tried editing my phone message options only to accidentally turn it into a perpetual busy code. I tried Androids reset thing and that didn't work. They said the only other option was to contact my provider and get my phone messages reset or something. Can you help?

ATTHelp

Community Support

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171.5K Messages

2 y ago

Greetings @Noaicamille,

 

We're sorry to hear that this has happen to you in regards to you editing your phone messages. We'll like to take a closer look into this for you.

 

  • But can you please elaborate a little bit more so we can get a better understanding?
  • What exactly were you trying to do when you edit your phone messages? 
  • What kind of the device are you using, make and model? 

Feel free to go into details, we want to help the best way possible.

 

Jacob, AT&T Community Specialist

Contributor

 • 

2 Messages

2 y ago

Hi,
It's a Moto x4. I tried resetting my voicemail in settings, but when I did
that now whether I call 1 or the number I put in it gives a busy signal.
When I looked on some forums I found it might be something I need at&t to
reset for me, as I've messed things up. I can't receive voicemails either,
people get a "voicemail not set up" message.
Thank you for your help!
ATTHelp

Community Support

 • 

171.5K Messages

2 y ago

Hello, @Noaicamille,

 

Thank you for reaching out. To be able to check your voicemail settings in our system, we'll need some account information. We've sent a private message (PM) requesting this. Please check your inbox by clicking on the envelope in the top right. Locate the PM and reply to the message with specific details.

 

James, AT&T Community Specialist

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