The Samsung Galaxy Z Flip4
bingram's profile

Tutor

 • 

6 Messages

Wednesday, March 29th, 2017 9:53 PM

Closed

Phone keeps shutting down on its own daily

I have a Samsung Galaxy S5 which keeps shutting down all the time/daily. This is very annoying and frustrating! Can someone answer this? Has it ever happened to you?

ATTHelp

Community Support

 • 

207.2K Messages

6 years ago

Hello there @bingram!

 

When you use your phone for daily activities, the random shut down can be concerning. I will be happy to assist you further on this matter!

 

I would suggest first performing a battery pull on your device. This entails removing your device battery for 30 seconds, then replacing. This can greatly assist in refreshing the phone system. When the device shuts down, are you using specific applications at the time? You may want to remove the recently downloaded applications on your device. This will help us pinpoint the issue causing your phone to turn off.

 

To perform both of the above suggestions, please click here. Select your make and model phone > View all Solutions to get started.

 

You may want to clear external Cache on your phone. You can do this by following these steps. It is easy to accidentally perform a factory data reset, so be careful:

 

  1. With the device powered off, press and hold the Volume Up, Home, and then press and hold the Power keys together.
  2. Release only the Power key when you see a logo screen.
  3. When the Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to wipe cache partition.
  5. Press the Power key to select.
  6. Once complete, you will be given an option to reboot your device.

 

Please let us know how it goes. Have a good day!

 

Shenoah, AT&T Community Specialist

sandblaster

ACE - Expert

 • 

62K Messages

1 year ago

Closing this 5 year old thread about a 7 year old phone.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.