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New Member

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1 Message

Wed, Oct 21, 2020 9:15 PM

Phone keeps dropping wifi

I recently purchased an AT&t radiant Max, so recent hasn't even been a week. My phone will periodically drop Wi-Fi. And it will tell me that it's connected but no internet. My wife will not get dropped during this time. I'm not sure if I should take the phone back or what else I should do.

Responses

Lilybell2

ACE - Professor

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1.9K Messages

a month ago

Try resetting your home network's router to see if that helps.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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79.5K Messages

a month ago

Keep in mind you have 14 days to return the phone and have it replaced if it's defective. The radiant core is an extremely cheaply made phone and I've seen a lot of complaints

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Community Support

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140.5K Messages

a month ago

Hello @Bdg89.

 

We understand and are here to help make sure that your new device is working properly with Wi-Fi connections. 

 

Please try our Wi-Fi troubleshooting tool after changing to your device type. You may also sign-in for a more personalized diagnostic.

 

Did you purchase the Radiant Max online or in a store?

 

As stated in a post prior, If you are still within your 14 day return, you may do an exchange on the device.

 

Let us know how this helps.

 

Vincent, AT&T Community Specialist

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