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New Member

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1 Message

Mon, Jan 27, 2020 9:52 PM

Phone is stuck on a black screen.

What do I do if my ZTE phone is stuck on a black screen.

Responses

New Member

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2 Messages

a month ago

if there is a physical Home button, Press and hold both the home, And power buttons for a few seconds until it restarts.

mobilemax

Employee

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796 Messages

a month ago

Hello,

Is it a prepaid phone if it's ZTE? Can you remove battery to see model and see if that reboots it to fix screen. Could be the screen itself, if so go by a local corporate AT&T store to have guidance on best options. Worst case a new ZTE style Android starts as low as $49.99 outrught.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Lilybell2

ACE - Professor

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1.7K Messages

a month ago

The phone may need replacing. However, if the phone is still under warranty, or insured, I would suggest you contact AT&T Customer Service:

https://www.att.com/support/

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.