Announcements

For the latest on our response to Coronavirus (COVID-19), click here.

New Member

 • 

1 Message

Fri, Feb 14, 2020 5:36 AM

Phone is locked

I don't remember the code to start up my phone

Responses

lizdance40

ACE - Sage

 • 

71.5K Messages

a month ago

If you don't remember your screen lock you will have to erase the phone through Android device manager

🐾 (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
joeldf

ACE - Guru

 • 

452 Messages

Don't you still need that sign-in code to erase the phone even from Find My Device?

- Joel
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

 • 

71.5K Messages

No, just the email address and password

🐾 (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Administrator

 • 

111.4K Messages

a month ago

Its super frustrating when you're unable to remember the PIN/pattern you created to secure your own Android device, @Akeem_taylor.

Thank you @Lizdance40, for bringing up the Android Device Manager (ADM) tool, which Google Play Services equips nearly every modern Android device with the tool.

If your device was produced prior to 2013, you can download the ADM via the Play Store and enable it. However, all new devices come with the feature enabled. Double check and make sure that yours is before we move forward.

Once you have ensured your GPS services are fully enabled and functional, head into Settings > Google > Security and tap Android Device Manager. From there, make sure you check the boxes named “Remotely locate this device” and “Allow remote lock and factory erase.

Next access the Find my Device website to see the Find My Device dashboard. You will see your device then below the erase button. The Erase feature will bypass security pin, reset your device to factory settings.

Set your device back up, restore any lost data from backup - then, depending on your device - consider bio-metric security like facial, retinal, or fingerprint recognition.

Please give this a try, and post back if you need our help. Thanks

Kenneth, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
mobilemax

Employee

 • 

796 Messages

a month ago

Hello,

A lock screen means you’ll have to try and remember the code or reset he phone to get back in. Androids vary a little between models on how to do this, but you can usually do an internet search for “hard reset” and your smartphone model to see step by step how to compete this. Be aware, anything not currently backed up will be erased from the phone. You can also visit a local store to get help with this process.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Lilybell2

ACE - Professor

 • 

1.7K Messages

a month ago

I would also add that if your phone has been automatically backing up data via your Google account, then your pictures, videos, contacts and settings should automatically download to your phone after the reset.

Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Select "Accept as Solution" to help others with the same issue find an answer.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
dmapr

ACE - Expert

 • 

6.2K Messages

a month ago

You can also perform a factory reset by booting into recovery. Find the instructions on booting into recovery for your phone model on the internet, then from the recovery choose wipe data/factory reset. Be advised that you will need to sign into your Google account once the recovery is performed to get your phone functional again.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
AT&T TV – All Your Entertainment In One Spot.  Learn more…