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The Samsung Galaxy S24
Elysha723's profile

2 Messages

Thursday, October 12th, 2023 1:31 AM

Phone activated without permission

I got a new Google Pixel 6 Pro in exchange for my Google Pixel 4. I told the employee I didn't want it active yet as I had another phone I was using at the time and wanted to wait until the service date to activate my new one. My mom was paying my other phone so it ended up being months. I eventually came back in to activate my Google Pixel 6 Pro that I hadn't used 1mb of data from AT&T on, and was told it was activated by the employee months ago and I have a bill over $1000 even though I didn't even use 1 second of data.

ACE - Sage

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118.3K Messages

8 months ago

If you don't activate the phone yourself within two weeks of getting it, it is force activated by AT&T.

And if you have not been paying the bill for 6 months, I'm not surprised it's $1,000. If you haven't been paying the bill AT&T not only wants the back pay for service but they want the balance on the phone.  

AT&T, Verizon, and T-Mobile, are *service* providers.   The phones are  a means to an end only. If you thought you could buy a phone from a service provider and not be required to pay for related service from the day of purchase, you clearly have no idea how anything works

(edited)

2 Messages

8 months ago

They should have told me that, I was told I only had to pay tax and I didn't have to get the phone activated yet. This is $1000 not $10. I'm 19 and have bills to pay and no money. My car broke down and I can't get a loan because of this. This is nonsense and scams.

ACE - Master

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10.9K Messages

8 months ago

I don’t believe you can delay phone activation for months.  I think AT&T automatically activates phones after a period of time (30 days?) as a fraud prevention measure.

ACE - Sage

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118.3K Messages

8 months ago

If you're old enough to pass a credit check and sign up for postpaid service on your own, then you're old enough to suffer the consequences of not paying attention and not paying your bill each month.

Even if you never activated the phone, you still have to pay for it every single month starting the day you bought it.

You mentioned you have a car... Do you think the automobile registration, car loan or the insurance doesn't have to get paid just because you let it sit in the driveway and dont start it?  

   

Not how any of this works

ACE - Master

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10.9K Messages

8 months ago

You’ve never gotten or seen a bill for 6 months?  That seems unlikely.  Did you buy the new phone on installments, or pay it in full when you bought it?

Community Support

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232.9K Messages

8 months ago

Hello @Elysha723, we understand your concern. We're here to help you.

 

We are going to initiate a DM to help you with your billing related issue. Please look out for a DM notification from us (for your reference it is the bell icon on the top right-hand corner of the forums).

 

Thank you for contacting Community & Forums,

Scarlett, AT&T Community Specialist. 

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