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Scholar
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106 Messages
Petition for the release of the 4.1.2 Jelly Bean update for the Samsung Galaxy S 3 (SGH-I747)
We "The Customers" demand the release or an exact date for the release of the 4.1.2 Jelly bean Update for the Samsung Galaxy S3 (SGH-I747). Since these petitions are ignored apart from an occasional patronizing and inane political statement amounting to nothing more than a condescending pat on the head, we the signers would enjoy a rapid response from AT&T. Since AT&T and its representative have failed to provided any information on such matter, we demand that AT&T immediately assign a CSR or any other representative with a vapid response to this petition, and never attempt to take any meaningful action on this or any other issue. We would also like a cookie.
Signed,
The Customers
Responses
s.m.knipe
Scholar
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129 Messages
8 years ago
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arneljr
Teacher
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3 Messages
8 years ago
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carlosbuka
Scholar
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106 Messages
8 years ago
We're still in the dark. No CSR or Rep has answered our plead, and I still haven't received my cookie.
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BobEosia
Tutor
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1 Message
8 years ago
It is confounding that this thread can exist in an AT&T forum and yet be completely ignored. I truly wonder if there is anyone responsible for monitoring and/or customer support... With all of AT&T's assets, this individual is simply amazed!
All we want is to know a simple question.... "Will there be a 4.1.2 update for the S3?"
If yes, will it be sometime this century?
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jasonbenator1
Contributor
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1 Message
8 years ago
I am extremely upset with att and seriosly considering changing companies because ATT is the last service provider to push the newest samsung update with the GS3. Not to mention that its one of the biggest if not the biggest phone service provider in America.
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ATTDelia
Employee
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581 Messages
8 years ago
Hello all! Please click Premium Suite Jelly Bean 4.1.2 Update to see our update on this topic. Thanks so much. ~Delia
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Jmmoody478
Mentor
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25 Messages
8 years ago
Post the statment on the Link below. ATTDelia is contradicting. Read page 8
http://forums.att.com/t5/Android-Discussion-and-Support/Android-4-1-2-Jelly-Bean-Update-For-AT-amp-T...
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Jmmoody478
Mentor
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25 Messages
8 years ago
06-20-2013 07:01:42 AM
After filing a Better Business Bureau complaint, I received a call from the "Office of the President" (I assume this is just their call center). While he stated that he is not authorized to make official statements, the 4.1.2 update isn't even on the radar right now. He alluded that this update wasn't coming and has been abandoned by AT&T. He also implied they are now working on 4.2.
That being said, looks like it's time for a new thread on when/if we'll get 4.2. Why do I have the feeling we'll all be asking when we'll get 4.2 in December?
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aybarrap1
Mentor
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40 Messages
8 years ago
That is not an update on the status. That is hashing out scripted lines of nothing. Obviously you have to work with Samsung to get the update since it is a Samsung phone. It does not take a genius to figure that out. Every carrier, big and small, has the update to 4.1.2, some with Premium Suite, except for AT&T. Not once has anyone given an answer regarding issues arising or when a possible release date might be. If you can update similar generation phones with 4.1.2 or better and your old generations such as the Note and S2 Skyroctket (both Samsung products by the way) then what is the issue. If old phones get newer software surely you can understand why people are unhappy about the obvious lack of customer appreciation.
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carlosbuka
Scholar
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106 Messages
8 years ago
This is not an answer. It's just a link to another forum of more angry customers. CSR should read first before posting mistakes like this. It's seems that they do not read our post. You should know better.
The only time I hear something from At&t is when they edit or remove our posts. 🙂
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kschumake83
Scholar
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49 Messages
8 years ago
"Hello all! Please click Premium Suite Jelly Bean 4.1.2 Update to see our lack of an update and lots of customers complaining on this topic. Thanks so much. ~Delia"
Hi Delia,
I fixed your statement for you.
Thank you,
Keith
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carlosbuka
Scholar
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106 Messages
8 years ago
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carlosbuka
Scholar
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106 Messages
8 years ago
Is this a gimmick??? Is the update out already??? I tried and nothing.....
http://www.blanksuniverse.ca/2013/06/android-412-update-on-samsung-galaxy.html#more
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s.m.knipe
Scholar
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129 Messages
8 years ago
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logicrulez
Teacher
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5 Messages
8 years ago
This is crazy, literally every carrier has updated their version of the Galaxy S 3 except At&t. And At&t doesn't even care enought to say "he guys we are working on it". Wow, really thought I was winning by having At&t as my cell phone carrier.
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