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songsuo0126's profile



2 Messages

Mon, Aug 6, 2018 4:23 PM

Pay for data add on successfully, but still cannot use data

I am in $30 month plan, AT&T prepaid. I bought a $5 for 250 MB data add on, and my bank account already shows I have $6.61 (include tax) transaction with AT&T.


However I still cannot use data, at the beginning I thought it was my phone's problem, but I found I cannot use data both in my unlocked Samsung and AT&T Nokia Go Phone.


Then I log in to my AT&T account, I find the system says I have no data add on! But I have paid, and I even got the message saying my prepaid payment is successful! Why?


Community Support


200.6K Messages


Hello @songsuo0126,


We'd be more than happy to take a closer look into why this data add on is not showing up on your PREPAID account. We'll be sending you a private message to request account information shortly.


Sean, AT&T Community Specialist

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