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Fri, Jun 5, 2020 11:38 PM
a month ago
We'd be more than happy to provide you with some assistance but, can you elaborate on what the issue is? Feel us in with some information.
Jacob, AT&T Community Specialist
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Thank you for reaching out. What type of device is this and which OS is it running? Please let us know.
James, AT&T Community Specialist
Thank you for clarifying for us. Just so we're clear, the outcall notifications have never worked after you set it up on your device? Or, was it working and then stopped suddenly? This will help us with finding a potential solution for this issue.
We look forward to your response!
Collin, AT&T Community Specialist
Try resolving your experience by resetting the device:
We hope this info helps.
Lar, AT&T Community Specialist
Thanks for the update, @!
Make sure Outcall Notification isn't accidentally disabled:
Thank you. If everything checks out, then there is no reason for the feature to not be working properly. When it stopped working before when you switched to someone else's number; did it randomly start working again after a week? Also, you said you didn't make any changes like that this time around, correct?
Thank you for reaching back. We want to look further into this.
We are curious to know if you made any changes to your service plan recently. What type of voicemail are you currently using; Basic/Enhanced voicemail or Visual voicemail. Also, did you change the receiving device recently?
Let us know so we can assist further.
Doyin, AT&T Community Specialist.
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