Tutor
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4 Messages
Note Edge update failing after 3% at install
Not sure if anyone else has had the issue, but I've been trying to update my Note Edge. Update downloads fine, but as soon as it goes to install the update it will say failed and get up to 3% before rebooting. I have tried two times, and it's been the same each time. Any help would be appreciated.
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ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hi @erictheblue17, @Steeelersgirl84, and @NevadaNote!
Sorry to hear about the software update issues on the day of launch. Please try wiping your cache partition before attempting to install the update:
-Turn the device off.
-Press and hold the following three buttons at the same time:
Volume Up key, Home key, and Power key
-When the phone vibrates, release the Power and Home key but continue to press and hold the Volume Up key. This step may take several seconds.
-When the Android System Recovery screen appears, release the Volume Up keys.
-Press the Volume Down key to highlight 'wipe cache partition.'
-Press the Power key to select.
-When the wipe cache partition is complete, 'Reboot system now' is highlighted.
-Press the Power key to restart the device.
Hope this helps!
Charise
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Accepted Solution
Official Solution
erictheblue17
Tutor
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4 Messages
8 years ago
Clearing the cache through Settings --> Storage ---> Cached Data in addition to clearing the cache through the Volume Up+Home Button+Power Button allowed it to successfully update. Thank you for your help!
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Steeelersgirl84
Contributor
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1 Message
8 years ago
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NevadaNote
Contributor
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1 Message
8 years ago
Same here! What's the deal? Do I have to keep downloading it or is it saved on the device where I can just relaunch the install?
Thx
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rhuggins215
Contributor
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1 Message
8 years ago
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Symblex
Tutor
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8 Messages
7 years ago
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