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Wed, Apr 1, 2020 2:03 AM

not receiving phone calls on wifi

phone calls to me go straight to voicemail, ringing on the other end sometimes 3 times, then going to VM. I've called myself from my landline and hear the ring in my ear (landline) but phone is not ringing. I have to reboot every morning and call myself to see if my phone is working. I have an LG 40, which was an upgrade from LG 30 when I switched to AT&T. I have to make and receive phone calls on my cell with wifi as I have maybe 1 bar at the house. Just happened again, rebooted and still cant get calls. Just left myself a VM from my landline and dont get that either. I may have made a mistake in switching. T-Mobile was rude but at least our phones worked.


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120K Messages

2 months ago

Hello @joancastro,


Thank you for reaching out to us. To ensure you get the assistance that you need as quickly as possible, we encourage you to Contact us via voice or chat at the link provided for further assistance. Simply choose your product, and then scroll down to the bottom of the page for a chat live link. Our teams can assist real time, and there won't be a delay in response which may occur in forums. Hope this helps!


Sean, AT&T Community Specialist

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