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Tutor

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6 Messages

Sun, Feb 25, 2018 6:57 PM

Not receiving messages

Hello

 

I have a Google Pixel 2 XL fully updares. I'm being informed by multiple friends that I haven't received their MMS message, missing multiple messages on group chats and now just not receiving texts from 1 on 1 conversations. I thought it was the texting app but I downloaded a new one and same problem. What can I do?

Responses

Tutor

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4 Messages

a year ago

Thank you for the update @gboybama. Have you noticed your own apn getting deselected and the default at&t one selected instead on its own? This happened to me multiple times. It keeps resetting selection to nxtgenphone apn that cannot be deleted.

Tutor

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5 Messages

a year ago

Resetting APN?  Let me check....

 

YES!  I see it's been returned back to the default without my permission.  Ugh.

 

However, I ran a test with some work guys this afternoon, 5 of us in a group, mix of Apple and Android, and I received everything, both text and pictures that the group sent out.  After we all audited everything each of our phones received fully, we found that one guy on Apple did not receive one of my outgoing messages to the group, but the other three guys did.  That sounds like an issue on the Apple guy's end?

 

Note again that this was with "Enhanced 4G LTE Mode" set to on.  I am taking the AT&T guy's word for it that this setting isn't going to matter for my issue...

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