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The Samsung Galaxy S24
Linny72's profile

Contributor

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1 Message

Monday, February 23rd, 2015 11:41 PM

Not receiving group text messages

I have been having a problem with receiving group messages.  The problem started several months ago.  I would receive messages, but was unable to open them.  I replaced my old phone with a Moto g a few days ago.  Now I'm not even receiving the group messages.  This is extremely frustrating.  If I can't fix this issue in the next couple of days I'm going to return the phone.  I have SMS enabled, Group Messaging, and Auto retrieve checked in the messaging settings.  Does anyone know what else I can try? 

Community Support

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15.2K Messages

9 years ago

Hello! @Linny72 Thanks for posting your group messaging concerns. Sorry to hear you’re having issues with group messaging.

 

So we can get this resolved, please send me a private message by Clicking Here and include the following information:

 

Your cellular or account number

Your full name

An alternate contact number for troubleshooting

The best date and time to contact you

 

Hope this helps!

Charise

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