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New Member

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5 Messages

Fri, Nov 27, 2020 4:55 AM

Not prompted to enter device unlock code when entering different sim card

I was recently approved to have my phone unlocked.

The phone is a Blackberry Keyone model #BBB100-1.

When I enter in a different SIM card, I'm not prompted to enter in the unlock code that was sent. I first changed the SIM card and restarted the phone, which didn't work. I then did a factory reset on the phone and it still didn't prompt to enter the unlock code. I did try to use the new SIM and it comes back with an error message "Cellular Network not Available". 

Any ideas??

Responses

GLIMMERMAN76

ACE - Expert

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20.9K Messages

2 months ago

What sim card are you trying?

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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5 Messages

2 months ago

I've tried Cellcom, Sprint and Verizon.

GLIMMERMAN76

ACE - Expert

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20.9K Messages

2 months ago

Don't know about cellcom but Verizon and Sprint won't work with the att version of the key

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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81.3K Messages

2 months ago

The phone won't work on sprint or Verizon, but should trigger the pop up to enter code. 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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5 Messages

2 months ago

That's so strange...what's the point of AT&T providing an unlock code if it can't be unlocked? I see versions of this phone that have been "unlocked". Like I said...strange.

New Member

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5 Messages

2 months ago

Just for fun I just went out and tried US Cellular and T-Mobile, neither triggered a request for unlock code or worked. The Cricket card I had put in worked fine...as it should being an AT&T company. 

lizdance40

ACE - Sage

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81.3K Messages

2 months ago

Neither of us said it can't be unlocked.  But it would work on T-Mobile or its mvnos. 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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81.3K Messages

2 months ago

Cell Com is a Verizon partner, so it won't work on them. 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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81.3K Messages

2 months ago

I read the thread again, in your first post you said you got cellular network not available after factory resetting the phone. The usual notification is Sim not compatible.

Since you have tried it with T-Mobile and did not get a pop up to unlock the phone did you also get cellular network not available or Sim not compatible? Did you use an active T-Mobile SIM card?

I'm thinking along two lines, either the phone cannot be unlocked just like the fire phone, razor 2, and red hydrogen one, which means they would not have even given you an unlock code, which makes me dismiss that entirely.  

Or than the phone is not locked.  Wild thought, but if it worked on T-Mobile that might confirm.  Are you the original owner? Might it previously been unlocked? 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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5 Messages

2 months ago

I'm not the original owner. Since that one time, I haven't received the cellular network not available error since. The T-Mobile card I used was not active  but that hasn't been a problem in the past. If the network isn't compatible, working or not, the phones have rejected the SIM or asked for an unlock code. 

lizdance40

ACE - Sage

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81.3K Messages

2 months ago

Can't tell from that what happened with t-mo dim card. ?? 

Can you try an ACTIVE t-mo sim and see if it's working and already unlocked? 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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