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Tutor

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3 Messages

Tue, Jan 22, 2019 7:43 PM

Not getting any Software/Security Patch Updates for my Samsung Galaxy S9+

I bought my Samsung Galaxy S9+ device sometime in October 2018. It does run  Android 8.0.0 Oreo but the security patch level is at February 2018 which is when the device is first released in to the market. I did check for the updates manually, but it just says current software is up to date while i know it's not.

What do i do to get my device to get the latest security patch update which is in December 2018.

I have contacted At&T customer support and they said they will push the update to my device within 24 hours but i did not get it. Today is the 3rd time that i contacted them and still no result.

Any suggestions?

Responses

Brand User
ATTHelp

Community Support

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127.3K Messages

2 years ago

Hello @karthik07a

 

We understand the importance of making sure your device is up to date with the latest software, we would be more than happy to help!

 

You can access our Device Support/ Galaxy S9, S9+  by selecting Software Update under the Device/ Software Issues section, and follow the steps to help get your device fully operational.

 

We hope this helps, and you have a great day!

 

Dwight, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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3 Messages

2 years ago

I did that with no luck. I contacted the Tech support again yesterday and this time they said I'll receive a message with the link to the software and it will be recognized by my device and download the update.

That never happened.

I'm out of options here.. Is it fixable at all?

Can I visit someone in person that can fix this?

Brand User
ATTHelp

Community Support

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127.3K Messages

2 years ago

Hi, @karthik07a,

 

Take a look at things to know about software updates through AT&T. There's a list of requirements to update. Check it out to see why there might be issue updating the software on your Galaxy.

 

Have a great week!

 

James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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3 Messages

2 years ago

I have.. Every requirement is fulfilled and yet no update. I have over 30GB free space on my phone. AT&T Network and bought through At&t. Haven't seen one update since I bought this phone 3 months ago.

Contributor

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2 Messages

a year ago

I am having my same experience as well with my note 9. I have Android 9.0 Pie and the June security patch was supposed to be there and I bought it in March 2019, paying monthly for my device. My security patch is stuck on January 1 2019. They suppose to get the update and I tried checking for updates and I never got it. I called them many times and never received it. I do not know if I have to go to a Local At&t store to ask to see if they can able to flash the security patch up to date. I do not know if at&t takes longer to bring the patches. I was thinking it could be that other at&t devices will not come to all of it and it is slow and late. Improvements are important.Screenshot_20190728-170232_Settings.jpg

 

vipaffairs

Scholar

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104 Messages

@Crisgarcia405 I am having this issue on my S20 Ultra 5G phone, at&t branded and not update any security patch, any news about this?

thanks

vipaffairs

Scholar

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104 Messages

I have contacted at&t support and they don't have the knowledge to solve this or most other issues.

 

 

GLIMMERMAN76

ACE - Expert

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20.1K Messages

take it to a ubreakifix location and have them flash the update for you but make sure you backup because it will wipe your phone.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
vipaffairs

Scholar

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104 Messages

But why is this happening? should be OTA not flashing any AT&T ROM by cable, what is failing with at&t and Android phones?

 

That's why Apple is big, they take care of his own devices...not any carrier in the middle....

 

KUDOS for Apple.

joeldf

ACE - Guru

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501 Messages

It shouldn't be happening. I've - so far - gotten every update for my S9 that's been released by AT&T. Including the Android 10 update back in March.

 

But, something is up with a not insignificant number of AT&T phones not getting any updates. You are not alone, and just reading through posts in this forum would tell you that.

 

Apparently, AT&T still can't figure it out after over two years of this happening.  There are S8s - AT&T branded and bought, and on AT&T service - that have never received any updates.

 

(edited)

- Joel
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
GLIMMERMAN76

ACE - Expert

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20.1K Messages

Yelp ATT still has no clue how to fix it.  It is a IMEI problem in some system or a account level problem since it moves around.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
vipaffairs

Scholar

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104 Messages

Well, after hours complaining with AT&T, high level, I am updating security patches via OTA on my S20 Ultra 5G, but I had to Check for Updates.

 

Finally!

 

 

joeldf

ACE - Guru

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501 Messages

Good.  Hopefully you'll now get future updates as well, without having to call them a bunch of times again.

- Joel
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

2 days ago

vipaffairs, I have to know what you said to them to get this resolved.  I have talked to them soooooooo many times and have got no where.  I have not recevied any OTA updates on my previous Note 10 or my current S20 Ultra. Thanks!

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