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Contributor

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3 Messages

Mon, Oct 1, 2018 12:53 AM

Not getting 4G LTE icon

Hi everyone 

I changed service today, I went from cricket wireless to at&t and for some reason I'm not getting (or seeing ) 4G LTE service any time I see all the time H , or H+ ,

I tried going online if I have the correct APN setting and everything seems to be set good ( when I was on cricket wireless I have all the time 4g LTE and as I know cricket wireless use the towers of at&t )

U use a galaxy Note 9 unlocked bought from Samsung

So if any can help I would be very happy 

ThanksSmartSelect_20180930-205234_Samsung Internet.jpg

 

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Brand User
ATTHelp

Community Support

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124.8K Messages

2 years ago

Hello again!

 

Try reestablishing your connection to the network. With the device turned on, choose Settings > General Management > Reset > Reset Network Settings > Reset Settings > and finally Reset Settings again.

 

Let us know how this turned out for you!

 

Lar, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

 • 

124.8K Messages

2 years ago

We want to look into that for you @Yoseff!

 

While 4G (LTE) is fastest, H (HSPA) and H+ (HSPA+) is faster than 3G.

 

Depending on the make and model of your phone you’ll want to verify if the data is enabled. Visit our Device Support portal and select Tutorials > Connectivity > Signal & cellular data. If data is active, simply powercycle your device (turning it off, then after 20 seconds, turning it on again) then check if the 4G icon displays or try accessing the internet.

 

Another available option is to visit our Troubleshoot & Resolve tool then select Internet and Service/Network Issues.

 

We hope this info is useful.

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

2 years ago

Thank you very much for your reply! 

But I tried everything as you mentioned and still I'm getting slow internet only H or H+ ,

I tried turning of the the phone and restarting it only tried switching of mobile data and even tried taking out the sim still nothing worked 

Contributor

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3 Messages

2 years ago

I am having the same issue with my Note9 bought directly from Samsung. I have been told that because it's an unlocked phone, I can't get LTE speed, which I'm pying for. Is this true

New Member

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2 Messages

Sad to say, but I am currently having this issue with my Note 9 bought directly from Samsung! Hours upon hours spent on the phone with AT&T blaming Samsung and Samsung telling me that AT&T has to provision the phone to work. I took it to a local tech shop and had them flash the AT&T Firmware - no success - I am returning the phone. I still don't like that AT&T won't support an unlocked phone on their network, but Verizon was going to pay me to bring my own phone to them....AT&T better get on the BYOD program or people are going to leave!

Contributor

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1 Message

a year ago

I'm having the exact issues with this as well with the exact same phone and bought directly from Samsung. Did you ever get this resolved? 

Contributor

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3 Messages

a year ago

There doesn't seem to be a fix for unlocked phones. However, every time I get a new security patch I get LTE and LTE+ speeds for about 24hours then it goes back to H and H+. Anyone know why this happens??

Lilybell2

ACE - Professor

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1.8K Messages

a year ago


@bruhman6ft8 wrote:

There doesn't seem to be a fix for unlocked phones. However, every time I get a new security patch I get LTE and LTE+ speeds for about 24hours then it goes back to H and H+. Anyone know why this happens??


Simply put, it's happening because the phone is not an AT&T branded device. 

 

 

Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Select "Accept as Solution" to help others with the same issue find an answer.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

a year ago

No I ended up switching to Verizon at&t gave Me a disaster of customer
RF2019

Teacher

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26 Messages

10 months ago

I am experiencing the same problem with my Moto g5s Plus phone that has been working with AT&T services up until 4 days ago, when I started to receive the H, instead of 4 G LTE in the cell status.

Contributor

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3 Messages

10 months ago

UPDATE!!!!!

 After a tweet to an influencer about this issue, with AT&T tagged, I got a response from AT&T to help. I gave the young lady my IMEI number and she got me on the LTE network. I'm, finally, happy with my Note 9. 

New Member

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2 Messages

I gave AT&T my IMEI number and they still told me they couldn't do anything about it! The rep in my local AT&T store told me that I should just sell this phone and buy one of theirs and I wouldn't have this issue! Glad you got your issue fixed!

New Member

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2 Messages

@bruhman6ft8 Hello. I just move from Cricket to AT&T last night and I have the same problem with a Samsung A50 that I bought at Best Buy. What did you exactly do to solve your problem. I am about nothing to return to Cricket. @AT&T

Contributor

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1 Message

9 months ago

Well At&t will take u back and forth and will let you think they will solve your problem and then after r days and over 20 phone calls with them i get the answer of oh we re sorry we can't do anything about it ur phone is unlocked . Well my phone is unlocked thats true but im paying momey to get LTE and not 3g and h+(2Mbps speed) if u have an issue with unlocked phones tell your customers before offering sim cards for unlocked phones im really dissapointed with their services and i already have a family plan since 2006 with 7 active lines and now no solution. Looking forward to switch my service provider

GLIMMERMAN76

ACE - Expert

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19.8K Messages

9 months ago


@Jeffreyc3 wrote:

Well At&t will take u back and forth and will let you think they will solve your problem and then after r days and over 20 phone calls with them i get the answer of oh we re sorry we can't do anything about it ur phone is unlocked . Well my phone is unlocked thats true but im paying momey to get LTE and not 3g and h+(2Mbps speed) if u have an issue with unlocked phones tell your customers before offering sim cards for unlocked phones im really dissapointed with their services and i already have a family plan since 2006 with 7 active lines and now no solution. Looking forward to switch my service provider


It all depends on the unlocked phone.  I have never had a problem getting a unlocked phone to get LTE but then again I do not let ATT know I switched phones.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

I am having this same issue with as Blu Vivo XI+

I was told by CS it is because it is a Unlocked phone but yet I meet all the bands required for LTE.

I am furious and will be switching to Verizon who does offer true LTE for my UNLOCKED phone.

(edited)

New Member

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2 Messages

I agree with all of the above. All of my APN settings on a NOKIA 8 are correct and I even got the settings from AT&T, created a new APN and used it. Reset all of my Mobile Data and still have not gone anywhere...I wasted my 2 hours talking to AT&T and it was a joke. I wasted another 20 minutes this morning and still a joke. I was told that my unlocked phone that I used in 10 countries including T-Mobile $50 plan and many MVNO's like Mint, SimpleMobile, Lyca and etc, data was instant. I just gotten my service from AT&T, charged $83 monthly and the only excuse I get: We can not guarantee it will work on unlocked phone. (Edited per community guidelines). I have used the phone everywhere and data was instant. Your support (Edited per community guidelines) and this is your tactic to sell more product and shove it on our face. F You AT&T. I had my fair of share with your (Edited per community guidelines) customer service and no thinking outside the box. It has been 24 hours and still can NOT use my 4G or even MMS. DO NOT WASTE YOUR TIME. I would say, if you are not attached to the phone, go use Visible by Veriozn or Verizon directly and call it a day. At least CDMA is better and service is outstanding. AT&T, you should be ashamed of yourself and I will NEVER use you again...

Also, no one knows where in terms of conditions that unlocked phones are not guaranteed to work on 4G. Why should I pay you almost a $100 a month from the minute I activated the phone, I have no 4G? This is bull(Edited per community guidelines) and you know it...F you..

(edited)

New Member

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2 Messages

16 days ago

I agree with all of the above. All of my APN settings on a NOKIA 8 are correct and I even got the settings from AT&T, created a new APN and used it. Reset all of my Mobile Data and still have not gone anywhere...I wasted my 2 hours talking to AT&T and it was a joke. I wasted another 20 minutes this morning and still a joke. I was told that my unlocked phone that I used in 10 countries including T-Mobile $50 plan and many MVNO's like Mint, SimpleMobile, Lyca and etc, data was instant. I just gotten my service from AT&T, charged $83 monthly and the only excuse I get: We can not guarantee it will work on unlocked phone. (Edited per community guidelines). I have used the phone everywhere and data was instant. Your support (Edited per community guidelines) and this is your tactic to sell more product and shove it on our face. F You AT&T. I had my fair of share with your (Edited per community guidelines) customer service and no thinking outside the box. It has been 24 hours and still can NOT use my 4G or even MMS. DO NOT WASTE YOUR TIME. I would say, if you are not attached to the phone, go use Visible by Veriozn or Verizon directly and call it a day. At least CDMA is better and service is outstanding. AT&T, you should be ashamed of yourself and I will NEVER use you again...

Also, no one knows where in terms of conditions that unlocked phones are not guaranteed to work on 4G. Why should I pay you almost a $100 a month from the minute I activated the phone, I have no 4G? This is bull(Edited per community guidelines) and you know it...F you..

(edited)

New Member

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1 Message

Mine is a similar issue, but it has only started around 3-4 weeks ago. Before that, everything was working fine (I use an Oppo dual SIM phone that I've used in multiple countries around the world - no issues with 4G).

Have you resolve the issue?

New Member

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1 Message

15 days ago

I just bought the LG K40 and am experiencing same issue I have been searching and coming up with the same thing as far as APN and it won’t allow me to make changes I need . I emailed company waiting reply good luck.

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