The Samsung Galaxy S24
shinyavabel's profile

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Thursday, December 15th, 2022 9:21 PM

Not all of my media transferred to my new phone, but I don't want to lose it.

I hope this isn't a stupid question, but I just wanted to check before I went through with anything. I recently got the new Samsung S22 Ultra. I used Smart Switch to transfer all my data from the old phone to the new, but for whatever reason some of my photos and videos did not transfer. These are photos and videos I would really like to keep. An employee at my local AT&T store said to use the AT&T  Mobile Transfer app, but that there may be duplicates of a multitude of items. My question is this: in the app, if I just choose to transfer my photos and media, is that all that will transfer or will it delete everything that had previously been transferred and leave me with just the media? Or is the safer (albeit more tedious) option just to toggle everything to transfer, then go through and delete the multiples?

Accepted Solution

Official Solution

Community Support


229.8K Messages

1 year ago

Hello shinyavabel, we'd be happy to assist you further by answering your question in regard to transferring your data over to your new device. 


At this time, we'd suggest for you to go ahead and transfer all of your data at once, to be on the safe side. This may avoid any discrepancies with your additional information being deleted. 


To complete the process with AT&T Mobile Transfer, you'll need to follow these detailed steps: 

  1. Make sure both devices are compatible with the free AT&T Mobile Transfer app. If they aren’t, learn about about other ways to transfer contacts and content. Compatible devices include:
    • iOS - 8.0 and higher
    • Android - 5.0 and higher
  2. Connect your old device and new device to the same Wi-Fi network.
  3. Download the AT&T Mobile Transfer app on both devices:
  4. Open the AT&T Mobile Transfer app:
    • On your old device: From this device will appear on your screen. Select that button and follow the steps until you see a barcode. You'll use it to make the transfer.
    • On your new device: When To this device shows on your screen, select the button and follow the steps until you see a barcode reader.
  5. Scan the code on your old device with the barcode reader on your new device. This links both devices.
  6. Follow the prompts to transfer your info.

You may also additionaly use our Smart Switch option to transfer your data. 


We hope this provides the answers you needed and thanks for contacting the AT&T Community Forums. 


Lynn, AT&T Community Specialist

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