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No Signal & No Service – How To Restore Service On an Android Device
Can't Make Calls? Send Texts? Pictures? We Can Help With That!
Having trouble sending or receiving text messages? Will your device not connect to the LTE network? Having trouble with your phone calls? Is your phone searching for the network or displaying a no service message?
Restarting or resetting the network settings have been 2 of the most common! Have an apple device? Visit our Apple Text & Call article.
Resetting the phones network may resolve:
- Messaging trouble
- Call drops
- Internet Issues
- Cellular Data Problems
Alert: If the information below does not help, we may need to perform a back-end fix, chat with us to get this done. Check out our Things To Know Section Below for more solutions.
Two Quick & Easy Fixes
- Restart your device. In some instances this will fix calling texting issues.
- Texting: Clear storage from the messenger app. Go to Setting >Tap on Apps > Select Messages app > Tap Storage > Select Clear Cache.
Note: For specific instructions on how to power off your device, visit our Device How-To's. Select your device's brand or model > Your Device > Tutorials > Select Power Device On Or Off from the About your device page.
How to reset the network
Sometimes resetting the network can resolve communication issues between the device and network.
- From the home screen, tap the settings icon.
- The settings section will open, scroll down until you see General and select it.
- From the general screen, scroll down until you see the reset option. Select reset.
- You will be taken to the reset screen. Select Reset Network Settings
- If you phone is password protected, enter your code.
- You will be taken to a new screen confirming your selection.
Note: For specific instructions on how to reset your device, visit our Device How-To's. Select your device's brand or model > Your Device > Tutorials > Troubleshooting > Reset Device
Troubleshooting The Sim Card
In some instances, removing the SIM and placing back into the phone may resolve this.
- Turn off the device
- Remove the SIM card (you may need to use the tool that came with the phone to remove it)
- Clean it with a soft cloth or blow away any dust around the card or inside the card slot.
- Place the SIM back into the phone.
- Power it on and test.
In some instances, the SIM will need to be replaced if it is damaged. To do this, chat with our teams to order a replacement.
Things To Know & Links To Bookmark
Causes of weak signals - Learn why you may be experiencing drops at home, in your office, or on the way home.
SIM Card Issues - Sometimes the SIM card is damaged or misaligned which can cause call issues. Learn how to check and fix.
Mobile Solution Center - Solutions and troubleshooting.
ChrisZ, AT&T Community Specialist
AT&T Customer Care
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For additional support, please visit us at our AT&T services hub.
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