Nexus 5 on Att No MMS
This is the closest thread to my issue. I'm on day 30 of a GoPhone $60. plan with my Nexus 5. I had them transfer my number from the Straight Talk AT&T service. Before leaving the AT&T store, after setting up the account, I had tested everything but MMS. I sent several and that was fine. When each tried to send a pic to me, it never came through--no notification, nothing. I went through Level 3 tech support over the phone with the only suggestion: go to a store and have them reset the account. (Levels 1 and 2 did many troubleshootng steps but each of them could not send me a picture message--each received an error message unlike my friends). I did go to an AT&T store (two, in fact) and at each explained my problem. A new sim was set up each time (at my suggestion), but still no in-coming MMS. When the girl at the second store could not successfully send me MMS, she asked her manager. The reply was that the Nexus 5 is not supported on the GoPhone network (she specified the GoPhone network which I believe is the AT&T network). I responded that many people have reported (howardforums) that their Nexus 5's on GoPhone work 100%. When I asked how that could be, the reply was that they were just lucky.
Everything else works great. LTE data is no issue (especially now that is is in my rural southcentral Florida town). Sending messages works. At my home, I generally get 3G, and the phone is set up to go to either as the signal changes.I've tried a variety of APN settings; various messaging apps, having wifi on/off. Nothing has had an effect
One further detail, before trying new sims, I exchanged sims with my husband's iphone 4s, also on GoPhone. With his sim, I could receive MMS; with my sim, his phone could not. That clearly pointed to the sim or the account. The likelihood of having 3 bad sims is near zero, so it must be something else. I'm waiting to see if anything changes when I roll over into the second 30 day cycle (some Nexus 5 users on Straight Talk AT&T have reported that's when their in-coming MMS started working) although I've read no one on GoPhone having that experience. In fact, I've read no reports of anyone with the Nexus 5 on GoPhone having that problem--or any problem. If I still have the problem tomorrow, I will go back to support.
I would appreciate any insight into how to get this issue cleared up--how do I get to the right source to solve the problem.